CANCELLATION POLICY

Here at BGBL we understand that life happens and sometimes you may need to reschedule. We ask that you please reschedule no later than 24 hours prior to your upcoming appointment via phone or booking link (during hours of operation). An attempt to reschedule within the 24 hour window will not be allowed and the deposit will be forfeited. Cancellation may be done via phone or booking link. If possible, we ask that all clients cancel at least 24hrs before their scheduled appointment. **GRACE PERIOD** When booking, please understand that the time allocated takes into consideration your expected on time arrival, the time needed to complete your service, and deep cleaning. Each client will be given a 10 minute grace period, which begins at the time of their scheduled appointment. Once the client has exceeded the 10 minute grace period (the 11th minute) the appointment will be CANCELED. if you choose to rebook, a new deposit will be required. **please note a service fee of 2.6% will automatically apply to all card transactions** **Starting Feb.1st please advise there will be a increase in some services **